Payments & Refunds, Made Clear

• Fees paid to Brand Elite are not refundable, whether work has started or not.
• If something we delivered is not as agreed, we will redo it free of charge.
• If you cancel, any unused amount can be moved to another Brand Elite service within 6 months, at our discretion.
• Payments made twice or by mistake are returned within 15 working days.

• Website projects are paid 100% in advance. This reserves our team’s time for your project and covers planning, research and setup.
• If you cancel a website project, before or after work has started, the fee is not refunded.
• If you cancel after work has started, we will hand over the work completed up to that point once all dues are cleared.

Monthly services include SEO, AI-SEO, social media marketing, ads management, online reputation management and similar ongoing work.

• Each month is paid in advance. Once a month has started, its fee is not refunded, even partly.
• To stop a monthly service, follow the minimum period (3 months) and the 30-day notice explained in our Terms & Conditions. The notice-period fee must be paid.

One-time services include content shoots, videos, branding, personal branding, AI automation setups and other single projects. Once booked and paid, their fees are not refunded. If you need to move a shoot or session, tell us at least 48 hours in advance and we will do our best to reschedule it.

• Money spent on ads is paid by you directly to Google, Meta, LinkedIn, YouTube or other platforms. Brand Elite does not receive it and cannot refund it. Any refund of ad spend is decided by the platform under its own policy.
• Costs paid to other companies for your project, such as domains, hosting, paid plugins, software, stock images or music, and printing, are not refundable once bought.

• If a deliverable is not as agreed in your Proposal, tell us within 7 days of delivery by emailing sales@brandelite.in with the details.
• We will check it and fix or redo that work free of charge, within the revisions described in our Terms & Conditions.
• Fixing or redoing the work is our remedy. It is not refunded in cash.
• Marketing results (rankings, leads, followers or sales) are not guaranteed, as explained in our Terms & Conditions. So results alone are not a reason for a refund or a redo.

If you cancel a service, we may, at our discretion, let you use the unused amount for another Brand Elite service within 6 months of the cancellation. Service credit cannot be exchanged for cash or transferred to another person or business. It expires after 6 months.

If you pay twice for the same invoice, or pay more than the invoice amount, email us with the payment details. After we confirm it, we will return the extra amount within 15 working days, to the same bank account or payment method you used.

Please contact us first if you have any question about a payment. Raising a chargeback or payment reversal with your bank for work already done or booked is a breach of our Terms. We may pause all services until it is resolved.

For any question about payments or this policy:

• Email: sales@brandelite.in (subject: “Payment / Refund”)
• Phone: +91 86607 38354
• Brand Elite, 1569, 2nd Floor, 7th Main, 4th Cross Rd, RPC Layout, Vijayanagar, Bengaluru, Karnataka 560104
• GST: 29ABCFB4922F1ZM

We may update this Refund Policy from time to time. The latest version will always be on this page. Payments already made follow the policy that applied when they were made.